Security

Secure Shopping

You can shop at MagicKitchen.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

MagicKitchen.com is registered with the Authorize.Net Verified Merchant Seal program. In addition, our shopping cart has its own built-in, proprietary security features aimed at keeping your comfort level high and your transaction secure.

Electronic Commerce

AVS Mismatch

When you enter an incorrect billing address, it may appear that your card has been charged twice. In fact, one transaction has been declined, but your bank withholds the funds because the transaction was authorized before being declined.

It is important to note that when the Address Verification Service (AVS) filter declines a transaction as the result of an AVS mismatch, the transaction is voided but the authorization remains. The preauthorized amount reserved against the credit limit of the customer's card will remain for a predefined period of time until it is expired by the card-issuer. This time period varies with all card-issuing banks and you will need to contact them directly to find out what their hold times are.

For example, if a customer enters an incorrect zip code, the preauthorized amounts may sum up to reach or exceed the credit card's credit limit.

Even though the customer has not actually made a purchase with his credit card, future transactions will be declined regardless of the AVS response because the credit limit has been reached. Merchants should be aware that normal transaction fees apply for all resubmitted transactions.

If necessary, MagicKitchen.com can contact the card issuing bank to request that they remove the funds that are on hold from the AVS decline. The customer will need to supply us with their card-issuing bank's telephone number.

         

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