Quicklinks:
Nutrition | Packaging | Ordering | Shipping | Miscellaneous
Nutrition:
Hi there, I have an allergy to milk and cheese
products. I noticed that ingredients aren't listed to tell
whether products are dairy-free or not. Are there plans to make
this available?
If you click directly on the item or the product name, it will give you the specific information that you are looking for. There will be the ingredients
of the product and also the nutritional information for that product
on a per serving basis. We also have a new dairy-free icon. Look for: 
. And we have a special dairy-free page now.
Where can I find out more about the individual products you sell?
We provide all information about each item on the home style menu. There is a detail page for each item with ingredients, nutritional information, cooking instructions, reviews and large photos of the product. Please click on the picture of the product to get to the detail page.
On your Home Style Menu, does the nutrition information on the product label cover the entire package or 1/2 of the package (2 servings per package)?
The nutritional information is based on a per serving basis. About half of our products come individually packaged and the rest are 2 serving per container. In the case of 2 items per tray, the nutritional information is for each of two servings in the tray.
Are your fruits and vegetables organic? What quality is your meat? Are there any grass fed, organic or natural?
As identified on our site, we try wherever possible to use organic and
natural products in our entrees and side dishes. Given that some of the raw
ingredients tend to fluctuate in price and availability based on season and
where they come from, we cannot guarantee that our products are always 100%
organic/natural all the time. In all cases we use top quality ingredients
and never compromise with lesser quality products, ingredients or spices.
Having healthy and nutritious meals is our motto.
Do you sell salt-free meals?
We sell low-sodium, but not salt-free, meals. On our Home Style menu the low sodium items are easily identified, as each has a low-sodium icon: 
. Low-sodium main courses, side dishes or soups have less than 266 milligrams of sodium per serving. For the Home Style menu we now also have a special low sodium page now. We also have a full menu of low sodium complete meals that are packaged in single servings. These meals are part of our full line of nutritionally balanced meals. This menu may be found at http://www.magickitchen.com/menu/MKLSMeals.html.
Do you sell low-carb meals?
Yes, we have a low-carb bundle, where each dish has 9 grams of carbs per 100 grams of food or under. Individual low-carb menu items are marked with a low carb icon: 
and may be found on our low carb page.
Are any of your products Gluten Free?
We have stayed away from a specific gluten-free designation due to potential serious cases where cross-contamination can cause serious concern. We do have a list of gluten and wheat-free products that you may use. Please be aware that they have not been lab-tested and confirmed as gluten-free.
Using the list of unsafe foods: http://www.celiac.com/st_prod.html?p_prodid=185&p_catid=12&sid=91hH9H1kyA5l4zv-24107291690.6d, we have put together a list of our menu items form our Home Style menu. These meals from our Home Style Menu: Gluten-free menu.
We do have many gluten free requirements from our customers and they are happy with these products as noted.
Do you have meals that are diabetic friendly?
MagicKitchen.com has a full menu of 42 meals that are low sodium, diabetic friendly meals that are excellent for people looking for meals that fit a diabetic diet. These meals are strong on portion control, low sodium and carbohydrate controlled. The meals are simple to reheat in the oven or microwave and come as full meals with a main course, 2 side dishes, bread and a butter substitute as well as a dessert, a juice or frozen fruit. For the complete menu on these meals go to our MK Meals Special Menu or look for items on the Home Style menu that have this icon: 
. We also have a special diabetic friendly page now.
What do the round icons beside the menu items mean? Please see our information page for an explanation of the icons: click here.
Packaging:
How long can I keep the meals frozen before I cook them?
Our products can stay in the freezer for 6 months or more from when you get them but we suggest that they be eaten within 30 to 45 days to ensure you do not lose any flavor or food value to the product being in a frozen state.
Can I return the cooler
and packaging that the order comes in?
All the coolers and boxes are recyclable and we encourage everyone to recycle these items.
If your local area does not offer recycling for styrofoam, you can find a recycling location here: www.epspackaging.org/info.html
About our shipping cubes
Polystyrene foam (EPS) shipping containers ensure that our highly perishable foods arrive in optimum condition at the lowest possible cost.
While EPS is not presently bio-degradable, these containers offer many benefits:
- Safe and light-weight (99% air).
- Insulates and cushions contents well.
- EPS is very strong and moisture resistant.
- No green house (HCFC) gases are produced to make EPS.
- Their low weight minimizes energy used for transportation, and curbs product costs.
- EPS can be efficiently recycled into new products at a growing number of centers around the country.
Can your meals be cooked in the microwave?
Almost all of our meals can be microwaved. Everything except about 6 or 7 of our meals can be re-heated in the microwave or oven. Any items on the menu with this icon:
should be heated only in the oven for cooking or aesthetic purposes. Some of the items that require cooking in the oven are our chicken pot pie, our u-bake-strudel and some chicken dishes.
I noticed that all meals are for 2 or 4 people. Do you have a program for one person?
Unfortunately, many of our menu items would go up significantly in cost if we packaged them for one person. But we are actively looking into alternatives to satisfy this request.
Look for our Meals for Singles or our One serving Meals bundles or this icon: 
on our regular Home Style menu.
Look at our MK Meals Special Menu as well, those meals all are one-person servings.
Ordering:
Can I buy using PayPal?
Sure, call our office toll-free at 877-516-2442, and we'll put your order through.
Could I get more information about your long-term Meal Programs?
Sure, check out our Meal Program Q&A here.
Or call our toll free number to get your specific questions answered.
Could you please send me an entire menu and
prices?
Our full menus and pricing are located on our website and may be viewed or printed there.
You can also order a free catalog here.
Can I order just the side dishes or do you have
to order an entire meal in order to get the separate items?
Our products on our Home Style menu can be ordered in bundles that come with particular products enclosed. For those that wish individual items, either main courses or side dishes, the a la carte option on the Home Style menu is fully flexible and you order exactly what you want
.
Do you allow substitutions in your bundle deals?
We do allow limited substitutions in meal packages. To request a substitution you can note which item you would like to change on the order and also the item to replace it in the gift card notes box. You can also call our toll free number 877-516-2442 and we will take the order over the phone as well.
Why do you have two Menus – Homestyle Menu and MK Meals Special Menu?
We have two categories of menus, Homestyle and Special. Our homestyle menu includes all the items under Main courses, soups, sides, extra sides, desserts, meal bundles, gifts and meal plans. Our MK Meals special menu is a line of low sodium, diabetic friendly, portion controlled meals brought on for many of our customers with special meal needs that are sold in 7-meal packs.
Since our inception, many customers called asking us for diabetic friendly, low sodium meals for diet management. When we started on this road, we searched the internet, the supermarkets and any other options we found many products but none that were any good frankly.
Shipping:
Where do you ship to?
If someone lives there-we deliver there (All of the continental US plus Alaska and Hawaii)!
Can I pick up my order from your office instead of having it shipped to me?
All of our fulfillment is done from our Kansas City, MO location. We do not store product for retail sale at our office location.
How does your shipping work?
We do our food storage and customer shipping from a centrally located warehouse in the Kansas City, MO. area. From this location we can ship anywhere in the country by UPS and Fed Ex Ground delivery services. This keeps our delivery costs as reasonable as possible to ship to all parts of the United States. MagicKitchen.com rates vary based on the distance shipped from our warehouse and the weight of the products being shipped.
MagicKitchen.com only charges you, the customer, what we are charged by UPS. You pay the net UPS cost not UPS list prices! To ensure that your order arrives in excellent condition, with each order we include a Styrofoam cooler and dry ice as well as other packing materials. Given this method of delivery, the total cost of small orders will seem high given the inherit components of getting the meals to you in excellent condition.
For a detailed explanation on shipping please click here.
Do you ship to Canada?
Currently we do not ship to Canada. Due to complex federal Agriculture Canada regulations we have not focused on expanding into Canada. We may at some point but no plans are in the works at this time.
Aloha, Do you ship to Hawaii?
If someone lives there-we deliver there (All of the continental US plus Alaska and Hawaii)!
Miscellaneous:
Can I purchase a Gift Certificate?
Yes, we have gift certificates available here, and we also have gift packages here. You may also like to check out our meal plans.
If you are buying a gift certificate as a last minute gift, you can either send the link in your order email to your recipient, or print the certificate out from the same link. Either way, we will also mail a printed gift certificate with a current product menu to the lucky recipient!
How are you different from the companies that
offer 'make and take', where you go in and make the dinners, then
take them home for later reheating?
Our program is somewhat different in that our meals are hand prepared by professional chefs, then flash frozen and packaged for shipment to you. You will find our prices similar to those companies, but our meals are fully prepared and cooked and packaged for reheating either via stovetop, oven or microwave depending on the product being heated. Since the packaging we use goes from the freezer to the oven and microwave and is also recyclable, there is less cooking as well as less clean up with our meals, which means less time and cost for cooking, clean up and washing of pots and pans. Also this means more time for you and/or with your family. Since MagicKitchen.com does not have storefronts, we try to provide hormone free meats and organic vegetables for the same prices. You could say we are the Amazon.com of the restaurant business!!!!
Are there other locations for your business?
We take orders centrally for our toll free callers as well as for our online business. At this time we are not considering retail locations under our own brand but we do offer products under other company's labels on a retail basis.
I received a box of your products as a gift. For each product, reading the label does not always tell whether the product is two servings or four.
On each product there will be a full set of information on the product such as ingredients, cooking instructions and nutritional information. Below is a nutritional panel with the servings per container highlighted. This is where to find the information.
Where are you located?
We have an office in California, production facilities in CA, MO, MS and distribution center in MO.
More questions? Email us and we'll reply
within a day.
Quicklinks:
Nutrition | Packaging | Ordering | Shipping | Miscellaneous
Chicken Wellington, Buttered Carrots
